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England and Wales Court of Appeal (Civil Division) Decisions |
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You are here: BAILII >> Databases >> England and Wales Court of Appeal (Civil Division) Decisions >> Dahou v Serco Ltd [2016] EWCA Civ 832 (26 April 2016) URL: http://www.bailii.org/ew/cases/EWCA/Civ/2016/832.html Cite as: [2017] IRLR 81, [2016] EWCA Civ 832 |
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ON APPEAL FROM THE EMPLOYMENT APPEAL TRIBUNAL
Strand London, WC2A 2LL |
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B e f o r e :
LORD JUSTICE RICHARDS
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DAHOU |
Appellant |
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and |
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SERCO LTD |
Respondent |
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Trading as DTI Global
8th Floor, 165 Fleet Street, London EC4A 2DY
Tel No: 020 7404 1400 Fax No: 020 7404 1424
Official Shorthand Writers to the Court
Mr Mark Sutton (instructed by Carter Leydon Millard) appeared on behalf of the Respondent
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Crown Copyright ©
LORD JUSTICE LAWS:
4. On 6 July 2012 the appellant was suspended from work on account of alleged concerns about his behaviour. A misconduct investigation followed. He was dismissed on 19 December 2012 for what the respondent said was gross misconduct. As the EAT stated at paragraph 1 of Simler's J judgment, the appellant "said that this was an excuse or pretext and the real reason for his dismissal was his membership or participation in Trade Union activities. He relied on a series of alleged detriments, done for the same improper purpose, culminating in his suspension and a misconduct investigation leading to his dismissal". Simler J continued:
"By its judgment, the Employment Tribunal upheld Mr Dahou's claim that he had been subjected to detrimental treatment relating to his suspension and misconduct investigation, and automatically unfairly dismissed, on grounds relating to his participation in trade union activities. It rejected other claims of detriment and there is no cross appeal in relation to these conclusions. The Tribunal made no findings in relation to ordinary unfair dismissal."
"A worker has the right not to be subjected to any detriment as an individual by any act, or any deliberate failure to act, by his employer if the act or failure takes place for the sole or main purpose of—
…
(b) preventing or deterring him from taking part in the activities of an independent trade union at an appropriate time, or penalising him for doing so …
(2) In subsection (1) "an appropriate time" means —
(a) a time outside the worker's working hours, or
(b) a time within his working hours at which, in accordance with arrangements agreed with or consent given by his employer, it is permissible for him to take part in the activities of a trade union …
and for this purpose "working hours", in relation to a worker, means any time when, in accordance with his contract of employment (or other contract personally to do work or perform services)], he is required to be at work."
"(1) On a complaint under section 146 it shall be for the employer to show what was the sole or main purpose for which he acted or failed to act.
…
152 (1)
For purposes of Part X of the Employment Rights Act 1996 (unfair dismissal) the dismissal of an employee shall be regarded as unfair if the reason for it (or, if more than one, the principal reason) was that the employee –
...
(b) had taken part, or proposed to take part, in the activities of an independent trade union at an appropriate time . . ."
Subsection (2) then replicates the definition of "appropriate time" to be found in section 146.
"At the meeting you were given a clear instruction that you should immediately cease the carrying out of trade union activities on behalf of an unrecognised union during work time and on company premises. You were also informed that any failure to follow this instruction may result in disciplinary proceedings being instigated against you."
"At approximately 2:30pm on Friday, 6 July 2012, you were approached by myself and Carol Butler, HR business partner, and asked questions about a claim for payment you had submitted earlier that day for Bank Holidays worked in April / May 2012, an application for unpaid leave for 13 July 2012, your failure to provide job cards for the previous few days and your absence from work for a period of two-and-a-half hours the previous day. These were perfectly reasonable questions, to which you responded in a totally irrational manner. You began shouting and you called me a 'fucking liar' in front of and within earshot of your colleagues and other members of staff. Your behaviour was perceived as aggressive, intimidating and totally unwarranted. You appeared to be sweating profusely and you were shaking. As a consequence of your apparent volatile behaviour and our genuine concern for your safety and welfare (especially given you have only recently returned from a period of absence for work related stress) and the safety and welfare of your co-workers I have taken the decision to suspend you with immediate effect. The period of suspension will be on full pay and is not punitive in nature. We would ask that you do not attempt to enter any circa of premises during this time. We will write to you in due and in any event before close of business on Friday 13 July 2012 to advise you on the next course of action."
"Claimant – 'You swore at me the other day and you was in the wrong.'
Mr Caffrey – 'No I didn't.'
Claimant – "Oh no you didn't, don't talk to me" Mr Caffrey –'Zak!'
Claimant – 'Don't talk to me, don't talk to me. You're a fucking liar as well'
Mr Caffrey- "did you hear that?"
Claimant – 'Yeah I did swear at you because you swore at me and now you don't even want to admit it'
Ms Butler – 'Zak'
Claimant – 'You don't even want to admit it. Yeah you're not a man, you know what. You're not even a man'."
I may break off there.
"The allegation you will be required to address is that at approximately 2:30pm on Friday, 6 July 2012 you were approached by Mick Caffrey… and Carol Butler… and asked about some work-related matters. Your response to questions was allegedly irrational and you began shouting and you called Mick Caffrey a 'fucking liar' in front of other members of staff. Your behaviour was allegedly perceived as aggressive, intimidating and totally unwarranted. Please find enclosed copies of witness statements. This behaviour is considered so serious as to amount to a gross misconduct. If this allegation is proven against you, you may be liable to summary dismissal i.e. dismissal without notice or payment in lieu of notice."
"In the hearing you admitted from the outset that you had used the language complained of and had called your manager a 'fucking liar,' but despite this you denied that you were intimidating or angry, stating that you were simply frustrated. You agree, however, that the impact on your behaviour could have been intimidating. During the hearing itself you also became easily agitated and your representative had to try to calm you down. Overall based on the available evidence, I believed that you had behaved in the way alleged on 6 July 2012 in that you were angry, had used foul language and had behaved in a way that was aggressive and intimidating.
At the hearing I advised you that my decision was that the allegation levelled against you was proven but that I wanted to take the time to consider the sanction that should be imposed and the mitigation that you provided. In particular, this related to ongoing issues within your personal life, your relationship with Mr Caffrey, your length of service and previous conduct. I have considered all of the matters that you raise, but note that, despite these points and your acceptance that you had spoken to your manager in the way alleged, you fail to show any remorse for your actions or demonstrate that you understood your behaviour was not acceptable. On the contrary, when you were represented it was suggested you were remorseful. You interjected and said this was not in fact the case; you did not regret what you had said and you felt that your behaviour was justified. This was a serious incident for which you were wholly responsible: aggressive and intimidating behaviour coupled with foul and abuse language and calling your manager a 'fucking liar' in an area and within earshot where another manager and employees were present is wholly unacceptable behaviour and in my judgment amounts to gross misconduct. I have also consulted the Serco disciplinary policy. Therefore my decision is to summarily dismiss you with effect from Friday, 21 December 2012 without notice or pay in lieu of notice."
"I find that swearing directly to a manager in what is perceived to be an aggressive and intimidating manner is gross misconduct. You have shown no remorse. I therefore conclude that the decision to dismiss without notice for gross misconduct was fair and I do not deem it to be too harsh a penalty."
"54. The Tribunal reached its conclusions on the basis of the essential reasoning that follows. So far as the detriment claims are concerned:
(a) The only detriment in respect of which any arguable case had been raised by the Claimant was detriment item K (suspension on 6 July and the misconduct investigation that followed). There is no cross-appeal in relation to the dismissal of the remaining allegations not found to be detriments for these purposes.
(b) At paragraph 144, the Employment Tribunal found that although on the face of it there was misconduct to investigate as the Claimant had sworn at Mr Caffrey and acted aggressively towards him, the Claimant had raised an arguable case that at least the main purpose of suspending him was to remove him from the workforce at a time when strike action was contemplated to coincide with the Olympics.
(c) The Employment Tribunal then identified six factors that 'called for an explanation'. These were:
(144.1) the timing of the 6 July incident which was the day after the strike ballot opened;
(144.2) Mr Caffrey's statement that there was a need to manage the Claimant's behaviour during the Olympic period and his reference to the Claimant's role in the threatened strike;
(144.3) Mr Caffrey's failure to tell Ms Butler that there was an explanation for the Claimant working Bank Holiday Monday and allowing her instead to question him about this when he had previously been accused of fraudulent overtime claims;
(144.4) Mr Caffrey's denial of swearing when the Tribunal found he did so;
(144.5) Mr Whitefoot's involvement immediately after the incident given his role and the fact that this was "a relatively straightforward disciplinary issue about an employee swearing at a manager";
(144.6) The severity of the reaction to the incident given the apparent general tolerance of swearing (e.g. Mr Caffrey and Ms Butler).
(d) Having identified those factors, at paragraph 145 the Employment Tribunal stated that it "considered whether the Respondents had discharged the burden of proving that the treatment was not on the prohibited grounds and concluded that they had not". It stated that the six factors above were relevant but did not explain how or why.
(e) In addition to the six factors listed at paragraph 144, it identified three further matters relevant to this conclusion. These were:
(145.1) the way the complaint against the Claimant was dealt with was inconsistent with Mr Adamson's failure to deal with the Claimant's complaint against Mr Caffrey. The Tribunal stated that it might be said that the Claimant's behaviour was more serious overall than Mr Caffrey's but nevertheless concluded that there was inconsistency in approach without apparently reconciling this difference.
(145.2) the delay in the disciplinary process that spanned the Olympic period was unexplained: nothing happened between 25 August and 19 September. The Tribunal inferred that it was convenient for the Respondent to keep the Claimant away from the workplace during this time.
(145.3) no evidence was called from Mr Trotter to explain his failure to deal with all but one of the Claimant's grievances, or the time taken to do even that. The brevity of Mr Trotter's response meant that the delay in the disciplinary process could not be attributed to his consideration of the grievance or grievances.
(f) At paragraph 146 the Employment Tribunal held:
'The Tribunal did not consider that any point arose as to the timing of any union activities, to the extent that the Respondents were seeking to prevent or deter the Claimant from taking part in these. Although, as identified in paragraph 73 above, there had been some challenge about when the Claimant had been carrying out such activities, there was no evidence from which the Tribunal could conclude that he had in fact been doing so at an inappropriate time. Nor was there any evidence to suggest that, had he not been suspended, he would have been doing this at an inappropriate time.'
(g) At paragraph 147:
'The Tribunal concluded that the main purpose of suspending the Claimant and of carrying out the misconduct investigation was to prevent him from carrying out the activities of an independent trade union at an appropriate time. The Complaint of detriment under point K was therefore well founded.'
55. So far as the question of automatic unfair dismissal was concerned, the Tribunal's reasoning and conclusions were as follows:
(a) At paragraph 150 the Tribunal stated that it 'concluded that, for substantially the same reasons as given in relation to item K, the Respondent had failed to prove the reason or principal reason for dismissal on which they relied. The Tribunal found that Mr Anderson's evidence about the letter of 14 November 2012 showed that he was not acting independently in the disciplinary process, and was following the directions of the Respondent's HR department. In particular, it could be seen that again Mr Whitefoot was involved: he had approved the 14 November letter'.
(b) At paragraph 151 the Tribunal stated that it took account of the points set out at paragraphs 144 and 145, and its finding that the Respondent had not discharged the burden of proof in relation to the detriment complaint. It went on to state:
'The decision to dismiss the Claimant followed directly from the suspension and decision to investigate the conduct allegations. In spite of the evidence from Mr Anderson and Mr Whitefoot, the Tribunal found it improbable that the latter had not influenced the decision to dismiss the Claimant. The only identifiable reason why Mr Whitefoot would do so was the Claimant's union activities. On 8 June Mr Whitefoot had predicted or threatened disciplinary proceedings that would be delayed until after the Olympics (paragraph 75 above). He was closely concerned with trade union issues and the risk of a strike in particular.'
(c) The Tribunal accordingly concluded that: '… The principal reason for the Claimant's dismissal was that he had taken part or proposed to take part in the activities of an independent trade union at an appropriate time and the dismissal was therefore automatically unfair.'
(d) Contributory fault and Polkey were held not to apply because the Employment Tribunal had rejected the Respondent's stated reason for dismissal."
"We nevertheless find that, although clearly this is not necessarily a binding way for a tribunal to approach this statute, a very sensible way to do so would be to follow this structure which, in effect, follows the route of the Act as we see it to be:
(i) have there been acts or deliberate failures to act by an employer? On this, of course, the employee has and retains the onus;
(ii) have those acts or deliberate failures to act caused detriment to the employee?
(iii) are those acts in time?
(iv) in relation to those acts so proved which are in time, where detriment has been caused, the question of what the purpose is then arises. We are satisfied that Mr Russell was right to concede - and, in any event, this is our judgment - that there must be establishment by a Claimant at this stage of a prima facie case that the acts or deliberate failures to act which are found to be in time were committed with the purpose of preventing or deterring or penalising i.e. the illegitimate purpose prohibited by s146 (1) (b).
This gives the same mechanism to sections 146 and 148 of TULR(C)A as is provided, for example, by section 63A of the Sex Discrimination Act 1975, where the onus of proof only passes to the employer after the establishment of a prima facie case of unfavourable treatment on discriminatory grounds by the employee which requires to be explained. Once it requires it to be explained, then the burden passes to the employer. Plainly that, in our judgment, is correct in this case. Otherwise the employer will have the burden of giving some explanation in a case where it is not clear what it is he has to explain. It must be clear, and we agree with Mr Russell's concession and with Mr Powell's submission, that there is a case made out at the prima facie stage that the acts complained of, with the resultant detriment, were on the case for the Claimant for the purpose of preventing or deterring or penalising in respect of trade union activities. Once that prima facie case is established, then the burden passes to the employer under s148."
"57. I agree that when an employee positively asserts that there was a different and inadmissible reason for his dismissal, he must produce some evidence supporting the positive case, such as making protected disclosures. This does not mean, however, that, in order to succeed in an unfair dismissal claim, the employee has to discharge the burden of proving that the dismissal was for that different reason. It is sufficient for the employee to challenge the evidence produced by the employer to show the reason advanced by him for the dismissal and to produce some evidence of a different reason.
58. Having heard the evidence of both sides relating to the reason for dismissal it will then be for the Employment Tribunal to consider the evidence as a whole and to make findings of primary fact on the basis of direct evidence or by reasonable inferences from primary facts established by the evidence or not contested in the evidence.
59. The Employment Tribunal must then decide what was the reason or principal reason for the dismissal of the Claimant on the basis that it was for the employer to show what the reason was. If the employer does not show to the satisfaction of the Employment Tribunal that the reason was what he asserted it was, it is open to the Employment Tribunal to find that the reason was what the employee asserted it was. But it is not correct to say, either as a matter of law or logic, that the Employment Tribunal must find that, if the reason was not that asserted by the employer, then it must have been for the reason asserted by the employee. That may often be the outcome in practice, but it is not necessarily so.
60. As it is a matter of fact, the identification of the reason or principal reason turns on direct evidence and permissible inferences from it. It may be open to the Tribunal to find that, on a consideration of all the evidence in the particular case, the true reason for dismissal was not that advanced by either side. In brief, an employer may fail in its case of fair dismissal for an admissible reason, but that does not mean that the employer fails in disputing the case advanced by the employee on the basis of an automatically unfair dismissal on the basis of a different reason."
"The first sentence appears to overstate paragraph 24 of Yewdall. The mechanism may be similar, but that does not mean that it operates in the same way, and nor is this what the Employment Appeal Tribunal said."
"66. Had the Tribunal considered the explanations for the six factors identified (as listed at paragraph 54(c) above) which were available in light of its findings, it would have had to consider and make findings in relation to the following:
(i) As to the coincidence of timing, the Tribunal recorded that one of the reasons for Mr Caffrey speaking to the Claimant on 6 July was to find out his whereabouts on 5 July when he had seen the Claimant absent himself from work by leaving on his bicycle in the afternoon (paragraph 89 and 91). If accepted, this was a rational explanation for Mr Caffrey approaching the Claimant as his manager, and the fact of the strike ballot the day before may have been coincidence. If not accepted, and the Tribunal considered that the timing was sinister, this should have been explained, but was not. There are no findings to support a conclusion that Mr Caffrey and Ms Butler deliberately engineered the encounter on 6 July for an improper purpose.
(ii) The statements by Mr Caffrey were general: the Tribunal did not explain how the fact that he expressed these views led to the conclusion that Mr Caffrey's response to the misconduct on 6 July was not a genuine response for the purposes he identified.
(iii) As to Mr Caffrey's failure to tell Ms Butler that there was an explanation for the Claimant being at work on Bank Holiday Monday, and allowing her to question him: Mr Caffrey gave an explanation for this - he said the question was asked reasonably by her and it was not inappropriate for her to seek clarification on whether the Claimant was in and how long he was in for (paragraph 130). If this was rejected, the Tribunal should have said so, and explained how it was probative.
(iv) As to Mr Caffrey's denial of swearing, there are many reasons why he might have denied this: embarrassment, to avoid looking bad as a manager. Moreover, he could not have explained this at the hearing in advance of this finding having been made, since he denied it. The Tribunal did not explain how the mere fact that he was less than frank about swearing on the earlier occasion could justify, without more, rejecting his explanation of his main purpose in suspending the Claimant following the incident on 6 July.
(v) As to Mr Whitefoot's involvement immediately afterwards, this was explained by Ms Butler as the Tribunal recorded at paragraph 94, in paragraph 25 of her statement: "After this altercation with Zak, Mick and I telephoned John Whitefoot….to explain what had happened. I was aware there had been trade union activity and that John Whitefoot had been dealing with this. I did not want to tread on anyone's toes by doing anything that may upset what had been happening with the trade unions". This explanation was not rejected by the Tribunal at paragraph 94, and provides a rational (perhaps even obvious) explanation for his involvement.
Moreover, as to the suggestion that this was a 'relatively straightforward disciplinary issue about an employee swearing at a manager', the Tribunal's findings in relation to Mr Caffrey, Ms Butler and Mr Whitefoot's evidence show that this was not their view. On their evidence the incident involved aggressive, intimidating behaviour towards a manager and there were concerns about the Claimant's health and safety and the safety of others as a result of volatile conduct on his part. There was no evaluation of this evidence.
(vi) As to the severity of the Respondent's reaction given the (apparent) tolerance of general swearing, this was (at least) capable of being explained by reference to the fact that the Respondent's evidence was that this was not a simple swearing case but involved more. The Tribunal made no attempt to assess the truth or otherwise of this evidence. The Tribunal's finding of a general tolerance of swearing was based on a different, less serious incident involving Mr Caffrey swearing under his breath; and Ms Butler, who swore but immediately recognised that she should not have sworn – but these earlier findings were not referred to by the Tribunal.
67. These were explanations that in the light of its findings could realistically be regarded as having explained the factors criticised by the Tribunal. Moreover, the Respondent's witnesses gave evidence about the reasons for and purpose for which they acted. There is nothing in the findings to indicate that the Tribunal did not regard these explanations as genuine; but it failed to consider or evaluate them. If the Tribunal was intending to reject these explanations, it needed to explain why, but failed to do so. If the Tribunal accepted that the misconduct genuinely merited suspension and investigation but was nevertheless being used as an excuse in this particular case, an even more careful consideration of the thought processes of the relevant decision-makers was necessary. The Tribunal was not entitled to ignore potentially relevant explanations; or to reject them without consideration and a proper evidential basis for doing so."
"What was required was for the Tribunal to determine what the main purpose was of each relevant decision-maker, as a matter of fact, on the basis of evidence and permissible inferences. It was not enough that the Claimant was linked to the threatened strike; or that it was convenient to have him out of the way. It did not do this. For all these reasons, I am persuaded that the Tribunal erred in law in its approach to the burden of proof. It was not entitled to conclude that the burden of proof had not been discharged by the Respondent in this case, without first considering the explanations given by the Respondent as identified in its own findings of fact. Nor was it entitled to proceed from that conclusion without more, to a conclusion that the Respondent had an improper purpose."
"In light of my conclusions on grounds 1 to 5 above, and given the Tribunal's conclusion that for substantially the reasons given at paragraph 144 to 146 the Respondent had failed to prove the reason or principal reason for the dismissal on which it relied, the Tribunal's conclusion that the dismissal was automatically unfair cannot stand."
"Particularly stark is the absence of any evidence to support a finding that Mr Cadger was influenced or affected by any improper purpose of the others, or of his own. Instead, the Tribunal dealt with these separate acts together and without any focus at all on Mr Cadger's role in the latter decision."
"146. The Tribunal did not consider that any point arose as to the timing of any union activities, to the extent that the respondents were seeking to prevent or deter the claimant from taking part in these. Although, as identified in paragraph 73 above, there had been some challenge about when the claimant had been carrying out such activities, there was no evidence from which the Tribunal could conclude that he had in fact been doing so at an inappropriate time. Nor was there any evidence to suggest that, had he not been suspended, he would have been doing this at an inappropriate time.
147. The Tribunal concluded that the main purpose of suspending the claimant and of carrying out the misconduct investigation was to prevent him carrying out the activities of an independent trade union at an appropriate time. The complaint of detriment under point K was therefore well founded."
"Ms Chudleigh accepts that the conclusion at paragraph 146 was a critical stage in the reasoning that led to the Tribunal's conclusion at paragraph 147. However, she submits that no point arose on the question of 'appropriate time' because the Claimant was not relying on a discrete event, but on the fact that he was an RMT activist known to be involved in the threat of strike action. It was this concern that led to his suspension and dismissal. I cannot accept that this adequately answers the point given that the statutory protection applies to activities at an appropriate time, and this could only have been outside working hours in this case given the RMT's lack of recognition. The Tribunal side-stepped the question whether such concerns as the Respondent had were based on illegitimate trade union activity. Ms Chudleigh submits that it is unfair to say that the Tribunal did not consider what purpose motivated the Respondent in light of the conclusion at paragraph 147. But this is no answer to the criticism of paragraph 146. The conclusion at paragraph 147 was only possible as a consequence of the way the Tribunal approached the matter at paragraph 146. If that approach was in error of law, it vitiates the conclusion at paragraph 147."
"I have considered whether in the circumstances of this case justice requires that the matter should be remitted to a different and differently constituted tribunal, recognising the hardship that this will entail for the Claimant having to start again. Despite this undoubted hardship, I am satisfied that given the basis on which this appeal is allowed, and in light of the errors identified, which permeate the reasoning as a whole, that is the appropriate course to adopt."
"4.2(3) The impact of remission to a differently constituted panel, including the hardship faced by the claimant, was apparent to the learned judge and was weighed in the exercise of her discretion, but the interests of justice were clearly the paramount consideration. The Tribunal's approach having been criticised on a number of grounds which permeated its reasoning as a whole, it would clearly be unfair to expect the Tribunal to reconsider the complaints with fresh eyes, unaffected by their own earlier determinations. To use Burton J's expression, a 'rethink' would be impractical. A reconsideration before the same Tribunal would not, from Serco's perspective, meet the requirements of a fair hearing.
4.2(6) Simler's J decision on this issue is essentially a matter of case management discretion. Absent any error in principle, it is respectfully submitted that the challenge to the decision on disposal should be considered in the light of the guidance in CPR Part 52.11.14. The decision on remission plainly fell in the scope of the learned judge's discretion and there are no persuasive grounds for disturbing the same."
"In the result accordingly, I have concluded that this appeal must be allowed on grounds 1 to 9 above. In those circumstances it is unnecessary to consider grounds 11 and 12 which raise specific complaints about the way the Tribunal dealt with contribution and Polkey. These points, and the issue of ordinary unfair dismissal which was not determined, will have to be reconsidered."
LORD JUSTICE LONGMORE:
LORD JUSTICE RICHARDS:
Order: Application refused