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England and Wales High Court (Commercial Court) Decisions |
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You are here: BAILII >> Databases >> England and Wales High Court (Commercial Court) Decisions >> Watchstone Group PLC v PricewaterhouseCoopers LLP & Anor [2023] EWHC 1133 (Comm) (12 May 2023) URL: http://www.bailii.org/ew/cases/EWHC/Comm/2023/1133.html Cite as: [2023] EWHC 1133 (Comm) |
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KING'S BENCH DIVISION
BUSINESS AND PROPERTY COURTS OF ENGLAND AND WALES
COMMERCIAL COURT
Fetter Lane, London, EC4A 1NL |
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B e f o r e :
____________________
Watchstone Group PLC |
Claimant |
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- and - |
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PricewaterhouseCoopers LLP |
Defendant / Part 20 Claimant |
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- and - |
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Slater & Gordon (UK) 1 Limited |
Part 20 Defendant |
____________________
Richard Handyside KC and Rebecca Loveridge (instructed by Dentons UK and Middle East LLP) for the Defendant / Part 20 Claimant
James Brocklebank KC and Ian Bergson (instructed by CMS Cameron McKenna Nabarro Olswang LLP) for the Part 20 Defendant
Hearing dates: 26th, 30th, 31st January, 1st, 2nd, 6th, 7th, 13th-15th February
____________________
Crown Copyright ©
Section | Para. Number |
A: Introduction | 1 |
The transaction, the parties and the claims | 1 |
The issues | 11 |
The witnesses | 20 |
B: Factual background and events prior to the 15 January 2015 meeting | 35 |
Quindell in 2014 | 43 |
S&G's interest in Quindell | 52 |
Quindell's announcements in early January 2015 | 86 |
S&G's due diligence | 90 |
The engagement and work of PwC in the period up to 15 January 2015 | 109 |
The 15 January meeting | 125 |
The 16 January meetings | 126 |
The second half of January – May 2015 | 127 |
C: The 15 January 2015 meeting | 138 |
Mr Green's evidence | 140 |
Approach to disputed evidence | 155 |
The contemporaneous documents | 161 |
The inherent probabilities | 203 |
Conclusions in relation to the 15 January meeting and the 15 January email | 213 |
Was there a breach even on PwC's case | 214 |
Conclusion | 224 |
D: Causation | 225 |
The parties' arguments in outline | 225 |
D1: The evidence of Mr Fowlie and Mr Grech | 232 |
D2: The contemporaneous materials and inherent probabilities | 261 |
16 January 2015 | 261 |
17 – 19 January 2015 | 272 |
Late January: continuing due diligence and the EY/PwC meeting | 282 |
The 29 January 2015 S&G board information meeting | 290 |
1-17 February including the 13 February 2015 meeting | 314 |
The successful negotiations on 19-22 February 2015 | 328 |
Conclusion | 347 |
Conclusion | 351 |
MR JUSTICE JACOBS :
A: Introduction
The transaction, the parties and the claims
The issues
The witnesses
B: Factual background and events prior to the 15 January 2015 meeting
Quindell in 2014
S&G's interest in Quindell
"Operating cash flow for the 6 months to 30 June was [minus] £78m
Total cash flow for the period (excluding capital raisings and debt) was [minus] £130m
At 30 June cash was £64m and there have been no capital raisings since – they must therefore be running low on cash".
"Trading update
Quindell Plc (AIM: QPP.L), a market leading global provider of professional services and digital solutions, provides an update on its current trading.
The Directors believe that the recent changes to the Board mark a natural point at which to take stock of the Group's position. As set out below, PwC is being engaged to conduct an independent review.
The Board is satisfied with the overall trading performance of the Group throughout a period in which a number of distractions have been encountered, and thanks its staff, customers, referral partners and suppliers for their support during this challenging period.
Trading Update
The Group's business remains robust in both of its divisions: Professional Services and Digital Solutions. In particular, case numbers across its broad base of cases in the Professional Services division remain in line with management's expectations. There continues to be positive feedback and support from customers and clients regarding the quality of service and products provided by the Group.
Cash flow from operations in the Professional Services division continues to grow as the cases within Legal Services progress through to settlement, and cash receipts in this area are greater than in comparison to previous quarters. The growth in cash receipts in the final quarter of the year has not been as significant as previously anticipated. The Board remains comfortable with the Group's overall cash position; cash generation remains a key focus of the Group and initiatives to improve the working capital profile of the Group continue to be pursued.
The Board believes, taking into account the Group's cash reserves and continued access to its three credit facilities, that the Group's resources are sufficient to deliver on management's current plans.
Independent Review
Further to the recent board changes, the Group's ongoing development and the announcement on 13 October 2014 in relation to its internal business review on Noise Induced Hearing Loss, and in conjunction and consultation with the Company's bankers, advisers and auditors, PwC is being engaged to carry out an independent review. This will review, inter alia, the Group's main accounting policies and expectations as to cash generation into 2015. Initial work on this review has commenced and the Board will update shareholders on its results and provide future guidance in due course.
David Currie, interim non-Executive Chairman, said: "The appointment of PwC to conduct an independent review is the natural next step to give additional support to the Board's confidence in the business and will also assist the Company in assessing its future strategy and outlook. The search for a permanent Chairman and new board members is ongoing and we will update shareholders as appropriate."
Robert Fielding, Group Chief Executive, commented:
"The Group's business remains robust and we believe we have sufficient resources to deliver on management's plans. I would like to take this opportunity to thank all of the Group's staff for their hard work and professionalism and for the notable support of customers and suppliers over the past few weeks. I believe that we have a strong business, with great people and we look forward to the future with optimism.""
Quindell's announcements in early January 2015
"As stated on 8 December 2014, cash generation remains a key focus of the Group and initiatives to improve the working capital profile of the Group continue to be pursued. One such initiative was concluded on 31 December 2014. As part of that initiative, Quindell has entered into exclusivity arrangements with a third party in respect of the possible disposal of an operating division of the Group.
In addition to cash generation initiatives that will continue into 2015, the Group is in early discussions with a range of parties interested in exploring possible transactions with the Group relating to a number of its operating businesses.
There can be no certainty that any of these discussions will lead to the disposal of any of the Group's assets.
Regardless of the outcome of the discussions detailed above, the Board remains comfortable with the Group's overall cash position."
"Trading update
Trading in the Group's business remains robust in both Professional Services and Digital Solutions with management satisfied with case volumes, case settlements and digital solutions revenues. The Group's revenue and earnings are subject to the Independent Review of accounting policies and guidance will be given by the Board following conclusion of the Review.
Operating cash inflow for H2 2014 (before exceptional items but including initiatives that concluded in the period) was approximately £13 million. Cash generation remains a key focus of the Group and initiatives to improve the working capital profile of the Group continue to be pursued. The Board remains comfortable with the Group's overall cash position and, taking into account the Group's cash reserves and continued access to its three credit facilities, believes that the Group's resources are sufficient to deliver on management's current plans. As at 31 December 2014, the Group had gross cash of approximately £69 million and drawn banking facilities of approximately £52 million.
Corporate matters
As announced on 2 January 2015, the Company has entered into an exclusivity arrangement with a third party in respect of the possible disposal of an operating division of the Group. The Company remains engaged with this party and is also in early discussions with a range of parties interested in exploring possible transactions with the Group relating to a number of its operating businesses but there can be no certainty that any of these discussions will lead to the disposal of any of the Group's assets.
Independent Review
The Independent Review is ongoing and shareholders will be updated as appropriate. The Board's current expectation is that the review will be completed by the end of February."
S&G's due diligence
The engagement and work of PwC in the period up to 15 January 2015.
The 15 January meeting
The 16 January meetings
The second half of January – May 2015
C: The 15 January 2015 meeting
Mr Green's evidence
Approach to disputed evidence
"Speaking from my own experience, I have found it essential in cases of fraud, when considering the credibility of witnesses, always to test their veracity by reference to the objective facts proved independently of their testimony, in particular by reference to the documents in the case, and also to pay particular regard to their motives and to the overall probabilities. It is frequently very difficult to tell whether a witness is telling the truth or not; and where there is a conflict of evidence such as there was in the present case, reference to the objective facts and documents, to the witnesses' motives, and to the overall probabilities, can be of very great assistance to a Judge in ascertaining the truth."
"I respectfully agree with Lord Justice Browne when he said in re F, [1976] Fam. 238 at p. 259, that in his experience it was difficult to decide from seeing and hearing witnesses whether or not they are speaking the truth at the moment. That has been my own experience as a Judge of first instance. And especially if both principal witnesses show themselves to be unreliable, it is safer for a Judge, before forming a view as to the truth of a particular fact, to look carefully at the probabilities as they emerge from the surrounding circumstances, and to consider the personal motives and interests of the witnesses. As Lord Wright said in Powell v. Streatham Manor Nursing Home sup. at p. 267:
… Yet even where the Judge decides on conflicting evidence, it must not be forgotten that there may be cases in which his findings may be falsified, as for instance by some objective fact …
and he referred in particular to some conclusive document or documents which constitute positive evidence refuting the oral evidence of the witnesses."
"And it is not to be forgotten that, in the present case, the Judge was faced with the task of assessing the evidence of witnesses about telephone conversations which had taken place over five years before. In such a case, memories may very well be unreliable; and it is of crucial importance for the Judge to have regard to the contemporary documents and to the overall probabilities.
That observation [ie of Robert Goff LJ] is, in their Lordships' opinion, equally apposite in a case where the evidence of the witnesses is likely to be unreliable; and it is to be remembered that in commercial cases, such as the present, there is usually a substantial body of contemporary documentary evidence."
"In this regard I would say something about the importance of contemporary documents as a means of getting at the truth, not only of what was going on, but also as to the motivation and state of mind of those concerned. That applies to documents passing between the parties, but with even greater force to a party's internal documents including emails and instant messaging. Those tend to be the documents where a witness's guard is down and their true thoughts are plain to see. Indeed, it has become a commonplace of judgments in commercial cases where there is often extensive disclosure to emphasise the importance of the contemporary documents. Although this cannot be regarded as a rule of law, those documents are generally regarded as far more reliable than the oral evidence of witnesses, still less their demeanour while giving evidence."
The contemporaneous documents
"Pls keep confidential.
PwC were put in by RBS
Initial plan was for them to work for the banks, but they went company side as debt was small and value clearly breaks in the equity
Report was mainly cashflow focussed, with a bit on accounting policies – as he said slightly academic sticking to accounting policies if not generating any cash
Conclusion – running out of cash mid-15; accounting aggressive on hearing loss side, RTA ok
RBS prevented us from getting report – they are generally being difficult (as normal) and have 15m exposure; other two banks are behaving ok – total debt exposure 30m, 'chicken feed'
Now starting work on projections (and company doing business plan) but no real deadline as waiting for offer from S before deciding whether to push ahead on Plan B hard (company never done forecast before)
RBS cannot block us from accessing new reports as done for the company – it will either be for a working capital report or support a sale (although doesn't sound it will be ready soon enough for us – see below)
Initially he thought no business, but actually there is a good one
Systems for cases ok, accounting / controls poor
Offices everywhere and not needed, cut out significant costs [I said our assumption was more cost needed given over-trading and margins much higher – he'll have a look into this quietly as recognises key question on value]
The legal business kicked off a lot of cash in the past but all spent on telematics / hearing loss cases
Not sat with auditor yet to compare notes on accounting but thinks K's defence will be never signed off on material hearing loss cases yet
They are trying to figure out S's accounting policies - I said ironic as we are trying to do the opposite - we agreed much easier if everyone sat in a room and had a sensible debate
Questioned why not buy the whole pic? As the bits we don't want are small and easily separable or shut down (as to their value who knows but telematics fascinating technology, cost a lot to buy and could either be worth a fortune or next to nothing – sell for +30m could be 200m today and ???m tomorrow)
S is definitely Plan A In DCs mind – whether new team think differently he doesn't know
Plan B is a fundraising via Tosca / M&G
New team were going to do a whole lot of DD but in the end didn't bother and dived in much quicker than expected – apparently DC worked with M&G to bring them on board; Tosca were stake building at the time so less involved
They think c.200m of sustainable profit but work ongoing and still need to rec into S's accounting policies and the big unknown is cashflow off the hearing cases
Hence expectation of +lbn deal; he assumes why still Plan A otherwise no logic to sell now
However, hearing loss is the big question – reason accounting aggressive they accrue income against costs incurred to create net neutral position BUT there is no revenue to date and totally new / unproven product – hence reported profits all RTA but clearly absorbing costs into the hearing loss side
hearing loss could be massive area but nothing can point to in the numbers will prove that (vast numbers of populous impacted, potentially a big handout)
bottom line hearing loss drives everything – cashflow, business plan, future growth, but hugh uncertainty / opportunity / risk"
"Now starting work on projections (and company doing business plan) but no real deadline as waiting for offer from S before deciding whether to push ahead on Plan B (company had never done forecast before)"
"Offices everywhere and not needed, cut out significant costs [I said our assumption was more cost needed given over-trading and margins much higher – he'll have a look into this quietly as recognises key question on value]".
"hearing loss could be massive area but nothing can point to in the numbers will prove that (vast numbers of populous impacted, potentially, a big handout)."
Mr Green's knowledge of the area of hearing loss claims was not explored in cross-examination, but I would be most surprised if Mr Green would have been in a position to express any views, or would have expressed any, as to whether or not hearing loss was a massive area or whether (as the next the line records) "bottom line hearing loss drives everything". Indeed, the statement that hearing loss drives everything is itself very odd in circumstances where that area of business was not producing any revenue, as the note earlier records. This discussion of hearing loss in the email is, in my view, far more likely to be Mr Davies' musings, based on what he had heard from others, rather than anything that Mr Green said at the meeting.
"New team were going to do a whole lot of [due diligence] but in the end didn't bother and dived in much quicker than expected – apparently [David Currie] worked with M&G to bring them on board; Tosca were stake building at the time so less involved.
They think c.200m of sustainable profit but work ongoing and still need to rec into S's accounting policies and the big unknown is cashflow off the hearing cases.
Hence expectation of + 1 bn deal; he assumes why still Plan A otherwise no logic to sell now".
"Slater and Gordon needs to be mindful of Quindell's Plan B, most notably what Quindell would be able to do with Tosca fund.
Tosca fund has previously contributed significant funding to companies and are willing to act powerfully to fulfil their objectives"
The inherent probabilities
"[it] is well established that 'cogent evidence is required to justify a finding of fraud or other discreditable conduct': per Moore-Bick LJ in Jafari-Fini v Skillglass Ltd [2007] EWCA Civ 261 at [73]. This principle reflects the court's conventional perception that it is generally not likely that people will engage in such conduct: 'where a claimant seeks to prove a case of dishonesty, its inherent improbability means that, even on the civil burden of proof, the evidence needed to prove it must be all the stronger', per Rix LJ in Markel International Insurance Company Ltd v Higgins [2009] EWCA Civ 790 at [50]. The question remains one of the balance of probability, although typically, as Ungoed-Thomas J put it in In re Dellow's Will Trusts [1964] 1 WLR 451, 455 (cited by Lord Nicholls in In re H [1996] AC 563, 586H), 'The more serious the allegation the more cogent the evidence required to overcome the unlikelihood of what is alleged and thus to prove it'. Associated with the seriousness of the allegation is the seriousness of the consequences, or potential consequences, of the proof of the allegation because of the improbability that a person will risk such consequences: see R (N) v Mental Health Review Tribunal (Northern Region) [2005] EWCA Civ 1605; [2006] QB 468, para 62, cited in In re D (Secretary of State for Northern Ireland intervening), [2008] UKHL 33; [2008] 1 WLR 1499, para 27, per Lord Carswell."
"In general it is legitimate and conventional, and a fair starting point, that fraud and dishonesty are inherently improbable, such that cogent evidence is required for their proof. But that is because, other things being equal, people do not usually act dishonestly, and it can be no more than a starting point. Ultimately, the only question is whether it has been proved that the occurrence of the fact in issue, in this case dishonesty in the realisation of the assets, was more probable than not."
Conclusions in relation to the 15 January meeting and the 15 January email
Was there a breach even on PwC's case?
"The Board remains comfortable with the Group's overall cash position and, taking into account the Group's cash reserves and continued access to its three credit facilities, believes that the Group's resources are sufficient to deliver on management's current plans."
"As announced on 2 January 2015, the Company has entered into an exclusivity arrangement with a third party in respect of the possible disposal of an operating division of the Group. The Company remains engaged with this party and is also in early discussions with a range of parties interested in exploring possible transactions with the Group relating to a number of its operating businesses but there can be no certainty that any of these discussions will lead to the disposal of any of the Group's assets."
Conclusion
D: Causation
The parties' arguments in outline
D1: The evidence of Mr Fowlie and Mr Grech
D2: The contemporaneous materials and the inherent probabilities
16 January 2015
"PwC want to see our WIP curves
Need to narrow gap between PwC and EY
…
Game has changed. They need to want the proposal
TACTICS
…
Close – PwC
TO DO
AAG Conversation
-- PwC? -- Company side advisor
Meeting between EY and PwC
WIP curve to PwC
2 sets of numbers – challenge
Best PwC and EY are close together for all of us"
17 – 19 January 2015
"2. PwC – We understand that PwC are now company advisors and that whatever constraints may have existing (vis a vis banks) to giving us access to them and their material have evaporated. The position now is a position for you and PwC. We frankly think that the worst outcome for both parties, whether in the context of a possible transaction, or otherwise, would be for EY and PwC to reach fundamentally different view about the approach to revenue recognition/WIP in these cases. Consequently, I wanted to suggest that we permit EY and PwC respectively to consult, advisor to advisor, this week to try and avoid that outcome. We would permit EY to share with PwC our WIP Curves and Effort curves, given that you have already shared yours with us."
Late January: continuing due diligence and the EY/ PwC meeting
"▶ We had a call with the PwC team on 27 January 2015 who we understand have been engaged by Management to review its significant accounting policies. As such, the PwC team we spoke to were not able to comment on the wider work which we understand PwC are also completing on behalf of the financing banks/Management around the business model and forecast cash flows.
▶ PwC are at an early stage of their accounting policies review and as such their knowledge is only at a high level and they were unable to answer some of our detailed questions. In summary, notwithstanding that PwC are in the early stages of their work, PwC:
- Agreed that in principal your and Target's accounting policies in relation to revenue recognition (based on effort incurred) were aligned, however the accounting estimates used to apply the policies (completion milestones versus time lapsed) had the potential to create significant differences.
- Agreed in principal that 8 out of circa 50,000 settled IDC claims was not a significant basis on which to recognise any revenue, but their work is still ongoing in this area.
- Was surprised by the level of difference between your and Target's effort curves, predominantly the headline numbers for RTA cases where 5% of revenue is recognised by you for claims less than three months old compared to 91% for Target.
- Did not appear to agree with the basis for the deferral of acquisition costs by Target
- Had been led to understand that the 'cost accrual' made by Target to accrue costs in relation to claims which remain unsettled beyond the typical life of a claim related to some form of bad debt provision applied against the WIP.
- Had yet to look at the accounting for disbursements"
The 29 January 2015 S&G board information meeting
"Q made a decision to invest very heavily in noise induced hearing loss cases on the basis of their assessment that given the changes occurring with RTA this would be an area of higher fee (hence profit) opportunity. The problem is that the resolution rate in NIHL is significantly slower than RTA (7 months vs 18 – 24 months) and the matters are generally more complex. Given that Q have invested something in the order of GBP60 in NIHL cases to date, they are basically running out of cash. This problem is exacerbated by the fact that they have no track record in NIHL and now, a significant portion of their total WIP asset (about 1/2) is tied up in this product line.
In terms of assessing the Q opportunity, this is the key variable in terms of both valuation and execution risk".
"Situational Overview
Quindell Developments
Quindell management
- The attitude of C-level management has become increasingly more positive regarding Quindell's outlook
PwC intelligence
- Working for Quindell rather than lenders
- Good operational processes for RTA cases, though poor accounting and internal controls; hearing loss too early stage
- Cash deficit in mid 2015 if business continues to operate on current basis
New investors
- Toscafund has taken a 5%+ stake (rumoured to be approaching -10%) – while sometimes a passive investor, also has a history of recapitalising distressed companies
New board members
- Appointment of Richard Rose (ex Redde plc, Chair AO World and Booker) as non-executive Chairman and Jim Sutcliffe (Chair Sun Life, director Lonmin, ex CEO Old Mutual and Prudential UK, Special Adviser to CVC) as Strategy Director and Deputy Chairman
- Controversial issuance of short dated options – Jim Sutcliffe subsequently resigned from the board of the Financial Reporting Council, whose code appeared to be contravened by the issuance
- David Currie to remain interim Chairman until new appointment approved by SRA
- External consultants (associated with Jim Sutcliffe) engaged to assist the Company"
"Although Quindell management's attitude seems more positive than in late December, we have not identified any fundamental business changes that support this shift
Rather the shift appears to be underpinned by the emergence of alternative investors on Quindell's register and the (unconfirmed) potential for a recapitalisation transaction
[Comment re new board members attitude]"
"Instead, we would recommend that S&G focuses on completing its preparation in the near term, with a view to submitting a proposal (if desired) at a point when either:
- Quindell's position deteriorates further, increasing S&G's leverage, or
- An alternative proposal emerges that S&G is confident it can trump"
1-17 February including the 13 February 2015 meeting
"We are so far away from being able to transaction and many of the people are violently against us, some on the fence … so net/net they would be delighted. We may not be for ever".
"Gareth I discussed with Andrew today whether it is worth you checking back in with your contact at PwC to see what Intel you can gather. Nick and I will give you a call to discuss".
The successful negotiations on 19 - 22 February 2015
Conclusion
CONCLUSION